Order Acceptance & Stock Availability

Last updated: 19 August 2026

This policy explains the point at which your order becomes a contract, and what happens when an item turns out to be unavailable.

When your order becomes a contract

Placing an order is an offer to buy. The order confirmation email is an acknowledgement that we received it — it is not acceptance. A contract is formed only when we send you a dispatch confirmation for the item concerned. Where an order contains several items, a contract is formed separately for each item as it is dispatched.

Orders we may not accept

We may decline or cancel an order where:

the item is out of stock or has been discontinued;
a pricing or description error has been identified;
payment is not authorised or fails our fraud checks;
we cannot deliver to the address given;
the quantity ordered suggests resale rather than personal use.

If we decline an order after payment has been taken, we refund it in full — normally within three business days.

Stock availability and backorders

Stock levels shown are our best current view and can change between you adding an item to the basket and completing checkout. Some items remain purchasable while awaiting a replenishment delivery.

If your order cannot be dispatched within the stated processing time, we will email you with the expected date and you may either wait or cancel for a full refund. We will not hold your money on an item we cannot supply — if an item cannot be supplied at all, we refund it without waiting for you to ask.

Cancelling before dispatch

You may cancel any item before it is dispatched by emailing support@thewindmillnursery.co.uk with your order number. We refund in full. Once an item has been dispatched, use your cancellation right under Cancellation & Cooling-Off Rights instead.

Changes to an order

We can often change a delivery address or a variant choice before dispatch, but we cannot guarantee it. Ask as early as you can; if the change is not possible we will cancel and refund so you can reorder.