Shipping policy

.rbf{--ink:#1d1b18;--mut:#5f5b53;--line:#e6e1d8;--soft:#faf8f4;--acc:#7a5c3a; background:#fff;color:var(--ink);max-width:52rem;margin:0 auto;padding:0 0 1rem; font-size:1rem;line-height:1.7;font-family:inherit;} .rbf *{box-sizing:border-box;} .rbf .meta{color:var(--mut);font-size:.85rem;letter-spacing:.04em;text-transform:uppercase;margin:0 0 1.25rem;} .rbf .lede{font-size:1.08rem;color:var(--ink);margin:0 0 1.75rem;} .rbf h2{font-size:1.12rem;line-height:1.35;margin:2rem 0 .6rem;color:var(--ink);font-weight:600;} .rbf h3{font-size:1rem;margin:1.4rem 0 .4rem;color:var(--ink);font-weight:600;} .rbf p{margin:0 0 .9rem;color:var(--ink);} .rbf ul{margin:0 0 1rem;padding-left:1.15rem;} .rbf li{margin:0 0 .4rem;color:var(--ink);} .rbf a{color:var(--acc);text-decoration:underline;text-underline-offset:2px;} .rbf .note{background:var(--soft);border:1px solid var(--line);border-radius:10px;padding:1rem 1.15rem;margin:1.25rem 0;} .rbf .note p:last-child{margin-bottom:0;} .rbf .contact{border-top:1px solid var(--line);margin-top:2.25rem;padding-top:1.5rem;} .rbf .contact address{font-style:normal;color:var(--ink);margin:0 0 .9rem;} .rbf .back{margin-top:1.75rem;font-size:.92rem;} .rbf .grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(15rem,1fr));gap:.85rem;margin:1.25rem 0 0;padding:0;list-style:none;} .rbf .grid li{margin:0;} .rbf .grid a{display:block;border:1px solid var(--line);border-radius:10px;padding:.85rem 1rem;text-decoration:none;background:#fff;color:var(--ink);} .rbf .grid a strong{display:block;font-weight:600;margin-bottom:.15rem;} .rbf .grid a span{display:block;color:var(--mut);font-size:.85rem;line-height:1.45;}

Last updated: 19 August 2026

We deliver furniture and home décor across the United Kingdom. Delivery is free on every UK order. This policy explains processing times, delivery estimates and what to do when something goes wrong.

At a glance

Free delivery on all UK orders — no minimum spend.
Processing: 1–3 business days after payment is confirmed.
Delivery: 5–10 business days from dispatch.
We deliver within the United Kingdom only.

Order processing

Orders are processed within 1–3 business days of payment confirmation. We do not process, ship or deliver on weekends or UK public holidays. During busy periods processing can take longer; if there is a significant delay we will email you.

Where we deliver

We deliver throughout the United Kingdom, including Northern Ireland, the Scottish Highlands and UK offshore islands served by our carriers.

We do not currently deliver to the Channel Islands or the Isle of Man, and we do not ship outside the United Kingdom. If you need an address we do not serve, contact us before ordering rather than placing an order we would have to cancel.

Delivery times

Standard UK delivery is 5–10 business days from dispatch. These are estimates, not guarantees: location, weather, carrier delays and stock availability all affect them. Larger items delivered by a dedicated furniture carrier are booked with you and may take longer.

Delivery cost

Delivery is free on all UK orders. The total payable, including any charge, is always shown at checkout before you pay. If we ever introduce a delivery charge, it will be displayed at checkout — you will never be billed for delivery after the event.

Tracking

Once your order is dispatched you will receive a shipping confirmation email with tracking details where the carrier provides them. Allow up to 48 hours for the first tracking scan to appear.

Larger furniture

Some items need a two-person or specialist delivery service. For these, the carrier contacts you directly to agree a date and delivery window. Standard delivery is to the ground-floor threshold and does not include carrying items upstairs, unpacking, assembly or removal of old furniture. Please check your access route before ordering — see Delivery Access & Large Items.

Accurate address details

Please make sure your delivery address, phone number and email are correct and complete at checkout, and tell us about any access restrictions. We cannot be responsible for delays or failed deliveries caused by incorrect or incomplete details we were not given the chance to correct.

Damaged, missing or delayed

If your order arrives damaged or incomplete, contact us as soon as possible — ideally within 48 hours of delivery — with your order number, a description and photographs. This is a guideline that helps us claim against the carrier, not a limit on your legal rights. See Damaged, Faulty or Missing Items.

If a parcel appears lost in transit, tell us and we will open an investigation with the carrier. Where goods are not delivered within 30 days of the contract, or by any date we specifically agreed, you may cancel and receive a full refund.

Delays outside our control

Severe weather, carrier disruption, supply chain delays and public holidays can all push delivery beyond our estimate. We will keep you informed and, where a delay becomes unreasonable, you may cancel for a full refund.