Policies & Legal Information

Last updated: 19 August 2026

Everything that governs buying from The Windmill Nursery, in one place. If anything here is unclear, or appears to conflict with another page, email support@thewindmillnursery.co.uk and we will confirm the position in writing before you order.

Buying & paying

• Order Acceptance & Stock AvailabilityWhen a contract is formed, and how we handle stock, backorders and cancellations.
• Pricing, Tax & Currency PolicyHow prices are shown, what is included, and what happens if a price is wrong.
• Payments & Security PolicyHow you can pay, how your card data is protected, and what verification we may ask for.
• Product Information & MaterialsHow to read our product descriptions: materials, finishes, dimensions and images.

Delivery

• Shipping & DeliveryFree UK delivery, processing and delivery times, and where we ship.
• Delivery Access & Large ItemsWhere we deliver, how large items arrive, and what happens if delivery fails.

Returns, faults & guarantees

• Returns & RefundsOur 30-day returns window, refund timescales and who pays return postage.
• Cancellation & Cooling-Off RightsYour 14-day legal right to cancel a distance order, and how to use it.
• Damaged, Faulty or Missing ItemsWhat to do if something arrives broken, faulty, wrong or incomplete.
• Warranty & Guarantee PolicyWhat our 12-month guarantee covers, what it does not, and how to claim.

Using your furniture

• Assembly, Care & Product SafetyAssembling safely, caring for wood, and the safety points that matter most.

Privacy & data

• Privacy PolicyWhat data we hold, why, how long, and your rights over it.
• Cookie PolicyThe cookies this site sets, why, and how to control them.
• Marketing Communications & ConsentWhat we send, on what legal basis, and how to stop it in one click.
• Your Privacy ChoicesOpt out of data sharing for targeted advertising, and your UK GDPR rights.

Company, conduct & support

• Terms & ConditionsThe contract between you and The Windmill Nursery.
• Complaints & Dispute ResolutionHow to complain, how long we take, and what to do if you are still unhappy.
• Accessibility StatementOur commitment to an accessible store, known limitations, and how to get help.
• Modern Slavery & Responsible SourcingOur position on forced labour, and what we expect from suppliers.
• Packaging, Recycling & SustainabilityHow to dispose of our packaging, and the commitments we are prepared to make.
• Contact usEvery way to reach us, and when we answer.